Responsible Gaming

Gambling always involves the risk of financial loss. Approaching it with clear boundaries and a realistic mindset is the most effective way to stay in control.

Casinonic supports every player in maintaining a healthy relationship with gambling. The following principles guide responsible play on our platform:

• Set a budget before you play. Decide how much you can afford to lose before you start, and stick to that amount;
• Treat gambling as entertainment. It is not a source of income or a way to recover lost funds;
• Use the account tools available to you. Deposit limits, session reminders, and self-exclusion options are there to support your decisions;
• Take regular breaks. Stepping away keeps your perspective clear and your decisions considered;
• Keep track of time and spending. It is easy to lose track during a session. Set alerts or use a timer to stay aware;
• Never gamble under emotional stress. Gambling during periods of anxiety, depression, or financial pressure increases risk;
• Avoid chasing losses. Accepting a loss and stopping is a sign of responsible play, not defeat.

Your financial and emotional wellbeing are always more important than any outcome on the platform.

Gambling addiction can develop gradually and is not always easy to identify in the early stages. Being aware of the warning signs is the first step toward getting the support you need.

The following indicators may suggest a gambling problem is present:

• Spending more money or time on gambling than originally intended;
• Feeling restless or irritable when not gambling;
• Repeated unsuccessful attempts to cut back or stop;
• Gambling to escape problems, stress, or negative emotions;
• Lying to family members or others about the extent of your gambling;
• Neglecting work, study, or personal responsibilities due to gambling;
• Borrowing money or selling possessions to fund gambling;
• Continuing to gamble after significant financial losses;
• Losing interest in activities and hobbies you previously enjoyed;
• Experiencing guilt, shame, or anxiety related to gambling behaviour.

Gambling addiction is a recognised psychological condition. If several of these signs apply to you or someone you know, seeking professional support is strongly encouraged.

Addressing a gambling problem is possible, and support is available. Casinonic provides a range of practical options to help players manage their behaviour and protect their wellbeing.

The following steps are recommended:

• Use deposit limits. Set daily, weekly, or monthly limits on your account to cap how much you can deposit during a given period;
• Activate a cooling-off period. Temporarily restrict access to your account for a set number of days when you need a break;
• Apply for self-exclusion. If gambling is causing harm, self-exclusion removes access to your account for an extended period;
• Contact our support team. Our team can assist you in activating any of the above tools promptly and without judgment;
• Speak with someone you trust. Sharing your concerns with a close friend or family member can provide important emotional support;
• Reach out to a professional counsellor. Trained specialists can help you develop strategies to regain control;
• Block gambling-related websites. Tools such as Gamban and BetBlocker can prevent access to gambling platforms across your devices;
• Manage your finances. Consider asking a trusted person to help oversee your accounts during a recovery period;
• Avoid high-risk situations. Staying away from gambling environments and limiting access to funds reduces the temptation to gamble;
• Track your progress. Keeping a record of days without gambling can reinforce positive habits and build confidence over time.

A number of trusted organisations in Australia provide free, confidential support for people affected by gambling harm. Reaching out is a positive and practical step.

• Gambling Help Online. Free 24/7 counselling, information, and support for players and their families. gamblinghelponline.org.au;
• Gambling Help Hotline. Call 1800 858 858 for free telephone counselling, available 24 hours a day, 7 days a week;
• Lifeline Australia. Crisis support and suicide prevention services available around the clock. Call 13 11 14 or visit lifeline.org.au;
• Beyond Blue. Mental health support covering anxiety and depression, which often accompany gambling harm. Visit beyondblue.org.au;
• MindSpot Clinic. Free online and telephone treatment service for Australians experiencing anxiety, depression, or related conditions. Visit mindspot.org.au;
• Gamban. Software that blocks access to gambling websites and apps across your devices. Visit gamban.com;
• BetBlocker. A free tool that allows you to restrict access to gambling platforms on multiple devices. Visit betblocker.org.

If you are concerned about your gambling behaviour, our support team is available to assist you. Casinonic can help you activate responsible gaming tools, discuss your account options, or direct you to appropriate external services.

You can contact us through the following channels:

• Live Chat. Available directly on the Casinonic website for immediate assistance;
• Email. Send your enquiry to [email protected];
• Contact Form. Submit a request through the Help section of your account.

All enquiries related to responsible gaming are treated with full confidentiality and without judgment.